If you’re using Air Live Drive and encounter any issues, please don’t hesitate to let us know—we’re here to investigate and help. To make sure we can properly understand, replicate, and resolve the problem, it’s important that your report is as clear and complete as possible. Without sufficient detail, it becomes extremely difficult for us to fix it effectively.

Before submitting a bug report:

• Take a look at our blog and FAQs, you might find that the issue has already been solved.
• Check that you’re using the latest version of Air Explorer. Many known bugs get fixed in new releases, so staying up to date can save you time.

Still having trouble? Here’s how to report the issue properly:

1. Describe the error

Provide as much detail as you can. Outline exactly how the problem occurs, what you expected to happen, and what actually happened. To help us recreate the bug, please include:

• System state and relevant details:
  -Your Air Live Drive version (check it under Help).
  -Your operating system version.
  -The cloud services you’re using.
• Step-by-step instructions:
  List each action you took leading up to the issue. Be thorough, even with small steps.
• Observed behavior:
  Tell us what actually happened.
• Expected behavior:
  Let us know what you thought would happen instead.

2. Include screenshots

Screenshots are especially helpful for visual glitches, confusing error messages, or anything related to the interface. A good image can save a thousand words!

3. Locate and attach logs

Logs are vital for troubleshooting behind-the-scenes issues. Air Live Drive can generate detailed logs that offer valuable clues.

• Go to Logs.
• Then copy the logs and send them.

Final tip: When writing your report, be as specific and complete as possible. Avoid skipping steps or summarizing the process too vaguely. Even a lengthy report is worth it if it helps us pinpoint and fix the issue faster.